Refund policy

Effective Date: 01/07/2027

Welcome to One More, a brand of Krave More Foods Pvt. Ltd.

We take pride in preparing every dessert fresh to order using high-quality ingredients with zero added preservatives. Since our products are freshly made and highly perishable, this Refund, Cancellation & Replacement Policy explains the circumstances under which cancellations, refunds, or replacements may be available.

1. Freshly Prepared Products

Every order is prepared specifically for you only after your order has been confirmed.

Due to the perishable nature of our products, returns are not accepted.

2. Order Cancellation

Cancellation requests may be considered only if preparation of the order has not yet commenced.

Once preparation has begun, the order cannot be cancelled.

3. Refund & Replacement Eligibility

Refunds or replacements may be considered only in the following verified situations:

  • Incorrect product delivered.
  • Missing item(s) from the order.
  • Product delivered in a contaminated or unsafe condition.
  • Product received beyond its safe consumption period.
  • Significant quality issues verified by One More.

4. Situations Not Eligible

Refunds, replacements, or cancellations will not be provided for:

  • Change of mind.
  • Personal taste or preference.
  • Incorrect order placed by the customer.
  • Incorrect delivery details provided by the customer.
  • Customer unavailable at the time of delivery.
  • Minor variations in decoration, colour, toppings, or presentation, as each dessert is handcrafted.
  • Damage or deterioration occurring after successful delivery, including failure to refrigerate or follow storage instructions.
  • Claims submitted without sufficient supporting evidence.

5. Reporting an Issue

To help us investigate your claim, please report any issue as soon as reasonably possible after delivery by contacting us at:

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.
  • An unboxing video (where available) to assist with verification of transit-related issues.

6. Verification

All claims are reviewed by our Quality Assurance team.

One More reserves the sole discretion to determine whether a claim qualifies for a refund or replacement after completing the verification process. We may request additional information or evidence before making a decision.

7. Resolution

If your claim is approved:

  • A replacement may be offered where reasonably possible.
  • If a replacement is not feasible, a full or partial refund may be issued to the original payment method.

Please note that refund processing times may vary depending on your payment provider or financial institution.

8. Delivery Delays

Minor delivery delays caused by traffic, weather conditions, operational constraints, or delivery partner issues do not automatically qualify for a refund.

However, if a delay materially affects the safety or quality of the product, we will review the matter on a case-by-case basis.

9. Fraud Prevention

One More reserves the right to reject claims that are false, misleading, abusive, repetitive, or unsupported by adequate evidence.

Fraudulent or abusive claims may result in:

  • Refusal of refunds or replacements.
  • Refusal of future orders.
  • Any other remedies available under applicable law.

10. Contact Us

One More
A Brand of Krave More Foods Pvt. Ltd.

Website: https://onemorefoods.com
Email: support@onemorefoods.com
Phone: +91 63618 27510

Registered Office

First Floor, Makana Heights
No. 7BC, No. 106
Tavarekere Main Road
Chikka Adugodi
Bengaluru, Karnataka – 560029
India

FSSAI Licence No.: 21221194000482